Cancellation & Refund Policy

Last updated: 22 December 2025

1. Subscription Cancellation

We understand that business needs may change. Our cancellation policy is designed to be fair to both parties:

• Written Request: All cancellation requests must be submitted in writing via email to contact@syntrib.com. Verbal or informal cancellation requests will not be processed.
• Notice Period: Cancellation requests must be submitted at least 15 days before the next billing cycle to be effective for that cycle.
• Current Billing Period: Cancellation will take effect at the end of the current billing period. You will continue to have access to the services until the end of your paid period.
• Data Export: Upon cancellation, you may request an export of your data within 30 days. After this period, your data will be securely deleted.
• Cancellation requests must include your account details, organization name, and the reason for cancellation.
• We will acknowledge your cancellation request within 2 business days and confirm the effective date of cancellation.

2. Refund Policy

Our refund policy reflects the nature of our digital services:

• Non-Refundable for Used Services: Payments for subscription periods that have been partially or fully consumed are non-refundable, as digital services cannot be returned once access has been provided.
• Annual Subscription Refunds: For annual subscriptions cancelled within the first 30 days, a prorated refund may be issued for the unused months, minus a 10% processing fee.
• Duplicate Payments: In the event of a duplicate or erroneous payment, the full duplicate amount will be refunded promptly upon verification.
• Processing Time: Approved refunds will be processed within 7-10 business days from the date of approval and will be credited to the original payment method.
• Partial refunds may be issued for services that have been partially delivered, calculated based on the proportion of service consumed.

3. Milestone-Based Projects

For custom development projects structured around milestones:

• Cancellation will be effective at the end of the current milestone.
• Work completed up to the point of cancellation will be billed accordingly.
• All deliverables produced up to the cancellation point will be provided to the client.
• Advance payments for unstarted milestones will be refunded in full.

4. Exceptions

Refunds may be considered on a case-by-case basis in the following situations:

• Service was not delivered as described in the agreed scope of work or service level agreement (SLA).
• Significant and prolonged service outages caused solely by Syntrib that were not communicated in advance.
• Technical issues on our end that prevented service delivery for an extended period.
• Unauthorized charges that were not initiated by the account holder.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Setup fees, onboarding charges, and data migration costs.
• Custom development work that has been completed and delivered.
• Training and consultation services that have been rendered.
• Third-party integration costs and license fees paid on your behalf.

6. How to Request a Cancellation or Refund

To initiate a cancellation or refund request:

• Send an email to contact@syntrib.com with the subject line "Cancellation Request" or "Refund Request".
• Include your organization name, account ID, subscription details, and reason for the request.
• Our team will review your request and respond within 2 business days.

7. Contact Us

For cancellation or refund requests, or if you have any questions about this policy, please reach out to us:

SYNTRIB TECHNOLOGY PRIVATE LIMITED
704, 7th Floor, Palm Court, M.G. Road, Gurugram, Haryana - 122007
Email: contact@syntrib.com
Phone: +91 81306 16321